Return and refund policy.

Refund & Return Policy

1. Introduction
   At DiscountLover, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This policy outlines your rights and the steps you need to take.
2. Eligibility for Returns
   To be eligible for a return, the item must meet the following conditions:

• Must be unused and in the same condition as received.
• Must be in its original packaging.
• Must be returned within 30 days of receiving the item.
• Proof of purchase or order confirmation must be provided.

3. Non-Returnable Items
   Certain items are not eligible for return, including:

• Perishable goods such as food, flowers, or personalized items.
• Health and personal care items.
• Gift cards and downloadable software products.

4. Refund Process
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: The refund will be processed within 7-10 business days to your original payment method.
• Late or Missing Refunds: If you haven’t received a refund, please check your bank account, then contact your bank or credit card company. If further assistance is needed, contact us at jakestns@gmail.com.

5. Exchanges
   If you need to exchange an item due to defects or damages, please email us at jakestns@gmail.com with images of the item, and we will arrange a replacement.
6. Shipping Returns
   To return your product, mail it to:
   DiscountLover, 117 – 119, Cleethorpe Road, Grimsby, DN31 3ET, United Kingdom

• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund.

7. Cancellations
   Orders can be canceled within 24 hours of purchase. If your order has already been processed or shipped, a return must be requested instead.
8. Contact Information
   For any further inquiries regarding returns and refunds, contact us at:

• Email: jakestns@gmail.com
• Phone: +44 7481 865 750
• Address: 117 – 119, Cleethorpe Road, Grimsby, DN31 3ET, United Kingdom